When you argue, you are at your most animal. Your brain literally enters fight-or-flight mode, your heart-rate escalates, and logic and reasoning physically shut down. It’s little wonder you usually say a lot of bonehead things you end up regretting in the morning. Don’t worry: We are all guilty of the same stupidity, and sometimes the key to a painless argument is what you don’t say. For starters, here are six research-backed phrases proven to make any bad argument worse.
Don’t mention getting calm
Don’t try to quiet their emotions
Always let the other person vent, no matter how long or loud that venting may be. “If the emotional level is high, your first task is to take some of the emotion out,” says Linda Hill, professor of business administration at Harvard Business School. “Hold back and let them say their piece. You don’t have to agree with it, but listen.” Often times, just talking honestly about a problem is enough to make a person feel better about it (hence, therapy). And as an argument participant, know that every word your companion says is a step toward mutual understanding. Just be careful how you approach it.
Don’t tell someone how to feel
It may sound to you like you’re acknowledging the other person’s feelings, but by adding a “should” or “shouldn’t” you are condemning and judging them just as much. Psychologists call this subtractive empathy—a response that diminishes and distorts what the other person has just said, often making them feel worse. Instead of judging a feeling, try giving it a concrete name by saying something like, “You sound pretty hurt about [problem]. It doesn’t seem fair.” That’s what psychologists call additive empathy—it identifies a feeling, then adds a new layer of understanding that can lead to a potential solution. Think you have a solution? Be careful how you phrase it.
Don’t tell someone what to do
When the fight-or-flight response is triggered, power becomes deceptively crucial to us. Telling someone what to do takes away their power; if they listen to your advice, they may feel less smart or less autonomous, and they will resent you for that. What’s more, insisting that an answer depends solely on the other person changing their behavior removes personal responsibility from the equation, and that’s no way to make friends or learn from your mistakes. The superior phrase: “What would you like me to do?” This handy question leaves the other person with their autonomy, and proves you’re willing to meet them halfway. It also moves your brains away from fight mode, and closer to the land of logical compromise.
Don’t force a resolution